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Repair an Office app on Windows PC

Before you begin using the Repair Tool make sure your Office apps are up-to-date. Then try force quitting the Office app and restarting it. Sometimes this fixes the app issue.

If any of your Office apps aren't working, or you're having issues with the whole Office 365 suite; you can try repairing it using the Repair Tool

Microsoft Office Suite users repair the Office Suite as a whole instead of one Office app at a time. If you own standalone Microsoft Office apps, such as Word or Excel, you'll have to repair them one at a time.

Repair Office from the Control Panel

Windows 10
  1. Right-click the Start button (lower-left corner), and select Apps and Features on the menu.
  2. Select the Microsoft Office product or app you want to repair, and click Modify.
  3. In the window How would you like to repair your Office Programs, select Online Repair > Repair. (Quick Repair is also an option, but it only detects and replaces corrupted files.)
  4. Follow the instructions on the screen to complete the repair.
Windows 8 or 8.1
  1. Right-click the Start button (lower-left corner), and select Control Panel from the menu.
  2. From Category view, under Programs, select Uninstall a program.
  3. Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change.
  4. In How would you like to repair your Office Programs, select Online Repair, and click Repair. (Quick Repair is also an option, but it only detects and replaces corrupted files.)
  5. Follow the remaining instructions on the screen to complete the repair.
Windows 7 or Vista
  1. Click the Start button and select Control Panel.
  2. From Category view, under Programs, select Uninstall a program.
  3. Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change.
  4. In How would you like to repair your Office Programs, select Online Repair, and click select Repair. (Quick Repair is also an option, but it only detects and replaces corrupted files.)
  5. Follow the remaining instructions on the screen to complete the repair.
The Repair Tool didn't work - now what?

If the repair process doesn't work, Business Premium and Premium Security users can uninstall and then reinstall the Office apps.

  1. Uninstall office - we'd suggest using Option 2 - Completely uninstall Office with the uninstall support tool.
  2. Then reinstall your Office apps, see Download and install Office apps.

More info


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