Having trouble signing in?
If you're having trouble signing in to your Microsoft 365 email account, try these solutions.
| If | Do this |
|---|---|
| You're unable to sign in using your credentials. | Confirm you're accessing your email from the correct URL and sign in to your account. |
| You're the administrator of a Microsoft 365 account and you or one of your users have lost or forgotten the email password. | Try one of the following: |
| You're not the administrator of the Microsoft 365 account and you've lost or forgotten your email password. | Send yourself a password reset email. |
| You can successfully sign in online but are having trouble with Outlook. | For Windows PC, clear the Windows Credential Manager. |
| You have a Business Premium plan and can’t sign in to your Outlook desktop app. | Check your account. |
