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Statement of Support – Website Security

Please review the full Statement of Support to learn more about available support for additional products and services.

Supported:

  • Purchasing or renewing Website Security
  • Explaining Website Security features and benefits
  • Explaining how to navigate the Website Security dashboard
  • Demonstrating set up of Website Security accounts
  • Demonstrating clean up requests
  • Configuring and Troubleshooting WAF, Backup and Monitoring products
  • Malware Removal (with included plans)/product ticket

Not Supported:

  • Server Level infection
  • Troubleshooting website errors after malware removal
  • Troubleshooting server-side errors for monitoring
  • Troubleshooting email security issues
  • Hardware Firewall Support
  • Server-Side Errors (500 Errors, 404 Errors that are not caused by the firewall, etc.)
  • Adding Secure Seal
  • Site Health Issues that cannot be resolved by the firewall (Performance Optimization)
  • Penetration Testing
  • Setting up database Backup/Malware removal on entire hosting account