Account Management Help

Record my steps on an iOS device

When you contact our 24/7 Support team, we might ask you to provide a recording of steps to duplicate your problem to help us resolve your issue.

To record your screen on an iOS device, you'll need to choose and then install an application from the Apple App Store.

Note: These steps are generic, please follow the directions of the app you choose for screen recoding.

  1. Choose the app you want to use.
  2. Install the app.
  3. Follow the directions for the app.

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