Having trouble signing in?
If you're having trouble signing in to your Office 365 email account, you've come to the right place. Review the table below to help find the best solution for your situation.
| If | Do this |
|---|---|
| You're unable to sign in using your credentials | Confirm you are accessing your email from the correct URL: Sign in to my account |
| You're the administrator of an Office 365 account and you or one of your users have lost or forgotten the email password | Do one of the following: |
| You're not the administrator of the Office 365 account and you've lost or forgotten your email password | Send a password reset email to myself |
| You see the error: You can't change your password here | Reset my password in the correct place |
| You can successfully sign in online, but are having trouble with Outlook | Outlook (PC): Clear the Windows Credential Manager |
