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cPanel Hosting and Email

I have just switched from Godaddy's legacy deluxe Linux hosting to cPanel hosting. No problem so far with the websites. What I have an issue with now is the email server on cPanel rejecting outside messages, and so therefore the mail to these email addresses is being rejected or mishandled. For a few of them the test messages worked yesterday after the DNS for the domains were changed (MX records and a few others as directed by Godaddy documentation). But for an email account linked to the main hosted domain I'm still having problems, despite the DNS configured as instructed - when I sent test messages I get back "Your message couldn't be delivered to because the remote server is misconfigured." Please note that all my email addresses (8 in total) were previously hosted on Godaddy's Workspace Email for a decade, and I had absolutely no problems. I was told that I needed to move these email accounts to cPanel when I switched over, since like the legacy Linux hosting servers the Workspace email is eventually going away. Any help appreciated on why I am getting fatal error messages (delivery failure) for one of the email accounts and not the others. ((P.S. my client email is configured properly to the new settings for cPanel email (in/outgoing servers))). 

4 REPLIES 4
Super User III
Super User III

Re: cPanel Hosting and Email

@HTMLhack 

 

Hello again I helped you about 2 weeks ago - glad to see you are moved over... in the cpanel there should be an option for Email Routing - as you are hosting the email on the cPanel, this should be set to Local Mail Exchanger 

 

If you can provide your domain (here or in direct message) I can take a look at the MX records to just confirm everything for you

 

 



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Re: cPanel Hosting and Email

Thanks for responding, I was on hold with Godaddy for an hour and they still haven't fixed this, I got cut off from holding for a server specialist. I just looked at the email routing for all domains on cPanel and all of them but the one that isn't working is set to "Automatically Detect Configuration (Recommended)". The one that isn't working is set to "Local Mail Exchanger". The guy who couldn't fix the problem said the DNS records are correct, including MX, and he even tried to send test messages to himself from the account and could not. I think this problem may be related to the fact that the main hosted domain was set up temporarily as "new.hosteddomain.com" when it was set up so I could move everything and then I switched over to "hosteddomain.com" yesterday after everything was moved and tested. The old Linux hosted domain was switched to "old.hosteddomain.com". All websites are working right and all email addresses except for the hosted domain email address, which even the Godaddy tech support guy could not fix. If you have no idea how to fix this then I will try tech support again to get to a server specialist, which I could not connect with after getting cut off. Thanks. 

Re: cPanel Hosting and Email

Hey - I think the correct setting for the email routing was "Automatically Detect Configuration : Local (recommended)". I just switched to that and the test email went through. Not sure why. Anyway, FIXED. If you know why maybe reply here so that if someone else runs into this problem they can fix it. Thanks for the suggestion, it led to a fix. 

Highlighted
Super User III
Super User III
Solution

Re: cPanel Hosting and Email

@HTMLhack 

 

cPanel with email handling is funny - that setting tells the server if email is hosted on it or not so if it tries to deliver the mail should it stay on the server - now with switching the host around, that mail record doesn't always get saved / updated - so it maybe as simple as just clicking save reset the settings and you were good to go.



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community