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Refund

I tried to cancel my hosting plan which was bought yesterday, but it tells me I am not entitled a refund. Thus can anyone help me out? And Godaddy is too poor in terms of communication. I am from Nigeria and I can't afford international calling rate that much. Thanks.

18 REPLIES 18
Helper VI
Helper VI

Re: Refund

Hi @Ayoola, sorry to hear that :-/

 

Yes you can get a refund.

Just contact support via chat, and ask them for a refund.

In my experience I have never had any issues asking for one.

 

You can see at the top right of the page a button that says Chat Online, click there and you're on.

If you can't see the button, go to the homepage, and change your locale to United States (at the top left you'll see your locale and currency), and you will be able to chat.

 

Hope it helps!

 

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New

Re: Refund

Thanks for your instant response. I changed to US as you said, but I can only see chat with us but not the clickable button to proceed. 

Helper VI
Helper VI

Re: Refund

Hi @Ayoola, go to the help page, and you will see a button at the top right.

It can say Chat Online, Chat Busy or Chat Offline.

If it's online, you will see that the button is green and you can click on it. A popup will open where you can select what type of product you need assistance and enter your name, then you can chat with support, so you can ask them for a refund.

 

Hope it helps!

 

If you find my replies helpful, give me a like or kudo Smiley Happy
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New

Re: Refund

ay.PNGYou can clearly see it your self, there is no button. Same to the main helping page. Thus please, can you try it at your own side and get back to me or send me the clickable link. Thanks

Helper VI
Helper VI

Re: Refund

@Ayoola Here you have a screen capture that shows you the chat button.

https://ibb.co/cGy3CQ

 

Hope it helps!

 

If you find my replies helpful, give me a like or kudo Smiley Happy
And if I solved your issue, mark it as solution Smiley Very Happy
New

Re: Refund

I am sorry if it seems disturbing. But you can see the full screen shot.

ayo.PNG

Helper VI
Helper VI

Re: Refund

@Ayoola Here is another screen capture, from the community forum, where it also displays a chat button.

 

https://ibb.co/fUptCQ

 

Hope it helps!

 

If you find my replies helpful, give me a like or kudo Smiley Happy
And if I solved your issue, mark it as solution Smiley Very Happy
New

Re: Refund

ayobami.PNG

Helper VI
Helper VI

Re: Refund

@Ayoola Actually I can't see the screenshot you posted, since it needs to be approved by a mod before being shown public.

However, you can upload it to a sharing image service, like https://imgbb.com/ and paste the link.

 

Hope it helps!

 

If you find my replies helpful, give me a like or kudo Smiley Happy
And if I solved your issue, mark it as solution Smiley Very Happy
Helper VI
Helper VI

Re: Refund

@Ayoola have you been able to chat with support?

 

 

If you find my replies helpful, give me a like or kudo Smiley Happy
And if I solved your issue, mark it as solution Smiley Very Happy
New

Re: Refund

Not at all please.  i sent you the screen shot links. Did you check it? There is no button where I can click to chat with them.

Helper VI
Helper VI

Re: Refund

@Ayoola I am not able to see the screenshot, since it has to be approved by a mod before others can see the picture.

 

Can you use a third party service to upload the screenshot?

 

 

If you find my replies helpful, give me a like or kudo Smiley Happy
And if I solved your issue, mark it as solution Smiley Very Happy
New

Re: Refund

Chck this one out https://ibb.co/emSGz5 .. 

New

Re: Refund

I guess they are 

https://ibb.co/kgvrXQ

https://ibb.co/n6uPmk

https://ibb.co/emSGz5 removing the links.. Anyways, can you help me copy the chat button link and send it? Thanks

New

Re: Refund

Could you access my screen shot links?

Anonymous
Not applicable

Re: Refund

Hi @Ayoola and @jpablo,

 

Wow a few problems here regarding chat accessibility....... thought I would help......

 

@Ayoola, try using a proxy server based in the USA or Europe, through the proxy server you will access chat if you go on to the main godaddy page and stay there a few moments until a pop-up-chat-window appears.

http://www.wikihow.com/Connect-to-a-Proxy-Server

New

Re: Refund

I really do appreciate your effective concern. I had to change it to India which I successfully found the chatting button. They have now refunded me. Thanks a lot. You are the best.