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Problem after enable ioncube loader

I use a Joomla. I  purchased a template.

But when I activate the theme I find this error
Site error: the ionCube PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking. Please visit for install assistance.

I enable "ioncube_loader" or "ioncube_loader_4" in "Select PHP version" but now this error

This page isn’t working is currently unable to handle this request.


I find this error on error_log file


[08-Jun-2017 19:46:43 UTC] PHP Fatal error:  <br>The encoded file <b>/home/burkayinsaat/public_html/templates/general_contractor/index.php</b> requires a license file <b>tmplicence.txt</b>. in Unknown on line 0

[08-Jun-2017 19:48:07 UTC] PHP Fatal error:  The file /home/burkayinsaat/public_html/templates/general_contractor/index.php cannot be decoded
by this version of the ionCube Loader.


Community Team
Community Team

From the error message, it appears that the license for the template is not being recognized properly, so it can't be decoded.  I would recommend sending that error over to the developer of the template so they can review it.  They may need to give you a different set of files so you can run it on your current hosting plan.