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My IP is blocked by secureserver.net . I can not access cpanel or any my website

I have a CPanel hosting and i can not access my account. Also, ii can not access any website on this account.

But when i try mobile internet, or VPN or connect from other location , all works.

So, i presume only 1 IP is blocked where i am now.

 

I tried to do traceroute

My IP is 109.251.62.4 my cpanl is on 107.180.2.110

 

traceroute 107.180.2.110
traceroute to 107.180.2.110 (107.180.2.110), 30 hops max, 60 byte packets
1 unknown (192.168.1.1) 1.432 ms 1.401 ms 1.387 ms
2 109.251.62.1.freenet.com.ua (109.251.62.1) 2.949 ms 4.706 ms 5.731 ms
3 193.24.25.113.freenet.com.ua (193.24.25.113) 2.077 ms 2.856 ms 2.855 ms
4 W3892.core2.kv.freenet.ua (109.251.255.14) 12.856 ms 13.144 ms 13.392 ms
5 topnet-gw-w.br02-kiev-vlan2911.top.net.ua (77.88.212.149) 14.407 ms 14.644 ms 14.144 ms
6 topnet-mysterious-upstream.br01-kiev-vlan220.topnet.ua (77.88.200.222) 13.821 ms 11.751 ms 11.975 ms
7 tr1-v454.de-fra.datagroup.ua (80.91.160.206) 39.127 ms 38.801 ms 39.028 ms
8 ffm-b1-link.telia.net (62.115.60.169) 39.534 ms 39.268 ms 41.551 ms
9 * * *
10 * * *
11 4.14.98.38 (4.14.98.38) 143.604 ms 144.766 ms 142.956 ms
12 ip-184-168-6-81.ip.secureserver.net (184.168.6.81) 140.495 ms 139.893 ms ip-184-168-6-83.ip.secureserver.net (184.168.6.83) 141.228 ms
13 ip-184-168-6-81.ip.secureserver.net (184.168.6.81) 140.719 ms ip-184-168-6-83.ip.secureserver.net (184.168.6.83) 142.405 ms 141.954 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

 

What can it be? how to remove my IP from blocking? why can it be blocked? i am sure i don't sent spam or so

3 REPLIES 3

Re: My IP is blocked by secureserver.net . I can not access cpanel or any my website

Anything? How to get godaddy support?

Re: My IP is blocked by secureserver.net . I can not access cpanel or any my website

Same here. I don't even have a mail server. Support doesn't respond. It looks like the domain has been blacklisted, but when I check it in the black list database cannot be found. Magical. I need my domain to point to my fixed IP server. I You check your DNS record You can find that it has been altered by GoDaddy, no explanation whatsoever. I feel a legal **bleep**storm coming soon because I am getting very angry at the moment. All our services went down on this server hence the applications point to the domain not to the IP...

Re: My IP is blocked by secureserver.net . I can not access cpanel or any my website

Presume you have worked this out by now, but replying for the benefit of anyone else encountering such an issue.  Encountered a similar, if nor identical, problem.  First confirm with GoDaddy technical support that your ip address is not blacklisted (even ask them to whitelist).  Still denied access, use traceroute to determine the network node at which your request is being dropped and contact your ISP to reset the network hardware causing the problem.