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SFTP connection is not working

Hello 
After using wordpress hosting everything is working fine and website is live
but i am facing issues with SFTP connections 
i am not able to connect SFTP with filezilla,WINscp or SECURE ftp every application gives same error
Error: Network error: Connection timed out
Error: Could not connect to server
So after that i contact support team and they are not able to solve this issues so they suggest me to call go daddy helpline number and i call them but they are telling me THERE IS PROBLEM WITH YOUR INTERNET so i am confused and frustrated with this things but this things is not solving that is why i am putiing this in COMMUNITY
appreciate your help if you could!!!!
Thank you