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Unable to verify domain for the SSL I purchased. 4 calls and no one is helping.

I purchased an SSL at 7am this morning for a site hosted elsewhere, but the domain is on GoDaddy. I followed the steps exactly as prescribed in the documentation for verifying my domain. Calls 1 and 2, the process was described as "easy" and I should have my SSL Certificate "within minutes". Call 3 I was told that I uploaded the file wrong for HTML verification even though it was staring me in the face on three different browers. I finally realized that the person I was talking to wasn't familiar with the documentation. Call number 4 this evening I was told that it can take up to 24 hours for a certificate (what happened to "within minutes"?)

 

I'm ready to ask for a refund and find another way to get a certificate. I'm sure the certificate is great if you can get to it, but the service is absolute garbage. Does anyone have any magic words I should be saying to support to make them understand and do the right things?