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Domain Not loading www and https

Hi there


Can someone please help me? My website currently goes to but isn’t allowing www. Or https before it. Apparently I have ssl as part of my package and I’ve checked the CNAME is www which it is.


The certificate checker is saying there is a host name mismatch which is where I’m confused and not sure what to do next. 



Community Manager
Community Manager

Re: Domain Not loading www and https

Hi @Emilie55, when you requested the SSL certificate, what domain name did you submit the request under?  It looks like the certificate itself isn't showing a unique domain and that's causing the mismatch error.  

I'd suggest giving our live support teams a call so our teams can review the SSL and how it's been applied to the hosting.