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Email goes to SPAM box

Hi All,

 

I got few feedback from some employee (mostly from Sales division) that their email to our customer goes to the SPAM box on our customer's side.

 

Any advice?

42 REPLIES 42
Employee
Employee

Re: Email goes to SPAM box

Hi there @SaktiDowner!

 

Welcome to the community! I'm sorry to hear you're having trouble with your outgoing messages. My suggestion would be to remove any links and images from the emails to see if the messages go through properly. If the problem persists, reach out to our support team to have them look over one of the emails with you and determine the problem.

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support
Employee
Employee

Re: Email goes to SPAM box

@SaktiDowner - to help you figure out why email is winding up in spam folders, can you answer a few questions. What email service are you and your employees using to send the email (e.g., Workspace, O365, email from within a hosting account, email marketing application)? And how do your employees get the emails of the people to whom they are sending the messages?

Re: Email goes to SPAM box

Hi Heather,

 

I am also facing the same issue.

My emails are ending up in spam Folder in the other end.

Website: jobs-tree.com

I am using google email service.

 

Regards

Umesh

Re: Email goes to SPAM box

@saldrich,

 

In my case, I am using Microsoft Office in my system and SMTP/POP3 is google one as the email IDs are created using Google service.

 

Regards

Umesh

New

Re: Email goes to SPAM box

HI Heather, 

 

My emails of the domain bsiestates.com always go to spam in every mailbox - gmail, mail.ru, nic.ru, yahoo etc... We have contacted your help service and there is no help at all except that someone from your side updated some server settings and this happened.  I am losing a lot of business everyday because of it in Moscow, London and Kiev.

Honestly, I can not believe I paid for your product. 

 

 

NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

Hello, I am using PHP mail function to send account creation verification e-mail. This is going to *SPAM* on my GMAIL account! I am trying to create a professional product with a massive user-base, this will be a death blow to my business unless we can get the e-mails spamming from a clean server.

 

"Why is this message in Spam? We've found that lots of messages from p3nlhg221.shr.prod.phx3.secureserver.net are spam."

 

How can we fix this? ALSO, need 15-20 GB storage total. We're looking for clean hosting not with a bunch of spam bots, also the e-mails are having a 10+ second delay when sent? Thanks for any help and keep fighting the good fight. I enjoy GoDaddy hosting and domain service, thank you! 

Re: Email goes to SPAM box

Hello there,

Same applies to us. Our e-mails are not reaching the clients. It is going to spam.

 

 

Moderator
Moderator

Re: NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

Hey @nraptis

 

Welcome to the community! Smiley Happy

 

That is a very unfortunate situation where we're going to have a limited amount of control over. Have you tried reaching out to Gmail to confirm if there is something within the messages you are generating that is specifically flagging them?

 

You mentioned in your title "email w/ links" were flagged. What about without the link?

 

Perhaps there is another member who has encountered a similar scenario with outgoing messages they were sending from their hosting account that could share some more insight or tips to have the messages cleared for delivery without further filtering from Gmail?

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support
New

How can i stop my emails going to a clients junk mail

I am using godaddy email with my domain name.

The emails sent from my app are going into clients junk mail.

I am using   <network host="relay-hosting.secureserver.net" port="25" /> in my web.config and my domain is https protected.

I saw a lot of similar complaints.

What is the remedy for this?

Best

Izik

Re: How can i stop my emails going to a clients junk mail

We are having the same problem. All of our emails we send externally are going straight into the recipients junk/spam box.

Emails we send to each other with the same domain name are being received ok though.

 

'Could' it be that we have added a link to our website on each of the Signatures ? I'm wondering if this could be the case for others ?

Re: Email goes to SPAM box

Same goes to us.
Our e-mails are not reaching the clients. It is ALL going to spam.

We've called to GoDaddy to solve this issue, but their response is because we are using their FREE email, we have to purchase NEW email plan in order to solve this problem. But I NEVER experience this from other hosting.

 

Can someone help? We've signed the hosting plan with GoDaddy for 3 years 😞

Re: Email goes to SPAM box

We are, and have been, experiencing this same problem for a few months now. It is affecting business because it makes communicating with clients harder than necessary. Is there a definitive answer or fix?

Re: NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

From gmail:

 

"Why is this message in Spam? We've found that lots of messages from p3nlhg255.shr.prod.phx3.secureserver.net are spam.  Learn more"

 

This also gets flagged as spam by Yahoo! mail.

 

Can by hosting be migrated to a whitelisted / less flagged server?

 

I am sending e-mails as account sign-up verification for a mobile app, very light weight.

 

Re: NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

Hi there,

 

I've been using this for ages but suddenly all the submissions from my website are going to GMAIL spam.

 

The reason:

We've found that lots of messages from p3nlhg221.shr.prod.phx3.secureserver.net are spam

 

I've been marking them NOT SPAM but still they'd just land in the spam box. There is one weblink in the signature. Is there a solution?

 

Re: NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

i am having the same issue and i am losing a lot of clients, i am using Workspace 

 

Pls do something this is horrible 

 

Website : - http://www.LinkYou.Academy/

Re: NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

Google automatically flags all email from GoDaddy since GoDaddy does not provide it's users with DKIM on the workspace email service. This is a method of verifiy the email came from the true source. Microsoft and Google has implemented this in their system. Until GoDaddy offers us DKIM your emails will continue to go to SPAM, as google can not verify the email came from the true sender without it.

Re: NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

Thank you. That makes sense!

I found Postmarkapp.com have a solution for this - do you recommend anyone else?

Re: Email goes to SPAM box

Support team is really non technical and non professional. They behave like they are always right, however mostly they people are wrong. 

Godaddy has the worst Technical staff to support. and even they believe in re-engineering. 

The team behave like the CEO of Godaddy, very much like son/ daughter of many fathers.

Re: NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

this is a continual problem for us as well. Why do we as customers need to reach out to all these other email providers when the issue is obviously with GoDaddy.

New

Re: Email goes to SPAM box

We all are **bleep**ed up for getting married with the bad reputation and poor service of GD. It seems this issue has no a real solution.

Re: Email goes to SPAM box

Same problem here, our customers are saying that they are finding our business proposals in the spam folder.

I sent an innocuous email from the business account to my personal account.

 

Sure enough, straight to SPAM!

 

I am using the GoDaddy email service.

 

I need this sorted, fast!

New

Re: Email goes to SPAM box

Why can't we (Workplace Email Users) be provided with this extremely important DKIM? I have an agency with over 240 agents using GoDaddy workplace email. We have had continued issues with our emails going SPAM in Hotmail, Gmail and Yahoo. I am spending thousands of dollars and receiving ZERO service. This is completely unacceptable under any circumstances. When I call in, the only answer they have is "Switch to 365 exchange email". They have also told me that they no longer offer the Workplace email so do nothing in terms of ensuring their existing clients are able to actually USE the email. We NEED DKIM added now! We need to all put pressure on GoDaddy to make this necessary adjustment. We are currently being ripped off by shoddy service and the inability to get our emails to our clients. We are losing money by lost sales/contact!

Re: Email goes to SPAM box

I have been having the same problem with Go-Daddy email services.

 

"Why is this message in Spam? We've found that lots of messages from n1plcpnl0086.prod.ams1.secureserver.net are spam.  Learn more"

 

This is all it says for people getting the email.

Re: Email goes to SPAM box

my clients also goes emails to spam folder
website: http://www.13silvercab.com.au/ Taxi in Melbourne

Re: Email goes to SPAM box

This is reagrrding adding the TXT records to be added in DNS. You can call customer care to get the exact value to be added, as only those people can tell it. It will be like 

v=spf1 +a +mx include:spf.secureserver.net ~all

SPAM filtering on forwarded e-mails?

I have some "Email Forwarding 2" addresses that I use to forward to different boxes at different ISPs.  However as of a few weeks ago there are e-mails from a specific source I am no longer receiving but the rest work fine.  I checked with my ISP and tried to also forward to a different ISP but I still do not get those messages so it doesn't seem to be specific to my ISP.

 

Does that service actually try to filter e-mails such as checking for SPAM, etc?  I have not seen any settings for it.

 

Any help would be appreciated.

Re: Email goes to SPAM box

Hello there 

I am facing same problem , i am using workplace email subscription , and i am not sending alot of emails.

But all directly to junk .. Any suggestions ?

Thanks

Re: Email goes to SPAM box

i have the same issue BOTH coming in mail ends up in my spam and outgoing- in outlook these are long term contacts and addresses are in my contacts.. 

i also have Go Daddy top email package and it DOES NOT Help

let me know if someone finds a solution or i am leaving godaddy and outlook!1

 

Re: My outlook Email goes to my TRASH box and my server keeps redirecting - have i been hackedHELP

Screen Shot 2017-11-06 at 9.51.30 AM.pngScreen Shot 2017-11-06 at 9.49.59 AM.pngScreen Shot 2017-11-06 at 9.49.25 AM.pngScreen Shot 2017-11-05 at 9.34.31 AM.pngScreen Shot 2017-11-05 at 9.33.53 AM.pngScreen Shot 2017-11-05 at 9.30.06 AM.png

New

Re: NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

Well here's my idea, because it seems that it has to do with the probably thousands of illegitimate jerks who use GoDaddy to host their phishing and scamming sites and spam central pages, that over time all spam filters have come to flag everything coming from you.... how much more insight than this is needed?

 

Why is this message in Spam? We've found that lots of messages from p3nwvpweb107.shr.prod.phx3.secureserver.net are spam.

 

My e-mail is a simple account verification e-mail.  It looks as though I will not be able to use it to not cause extra burden to clients.  And in the testing phase, no matter what kind of e-mail is sent, plain text, html, pretty, ugly, jumbled words, or a normal message........they.......all.....get......flagged.  

 

Very frustrating for people with legitimate uses to e-mail their website subscribers.  I don't know much about e-mail servers so I can't offer a solution, but maybe your software engineers can figure something out?

Re: NEED E-MAIL W LINK TO NOT BE FLAGGED AS SPAM BY GMAIL AND OTHER BIG BOYS

Same issue - Has this been resolved?

New

Re: Email goes to SPAM box

pleas help me as well 

from mailchimp

and am using office 365 

Re: Email goes to SPAM box

UGH, and I was thinking it was workspace. Ive been talking to Go Daddy and they have been coaching me to move to office 365 where this would most likely not happen? Im stumped?

Re: Email goes to SPAM box

Using GoDaddy hosting and GoDaddy email, all outbound mail is flagged for spam...all plain text emails as well as using mailchimp. Need a solution fast! have never had this happen with two other hosting companies and has happened with all three domains from GD. ridiculous waste of money.

New

Re: Email goes to SPAM box

I have a php based web application that uses mail() function to send out emails to customers. The emails are sent with via "a2plcpnl0245.prod.iad2.secureserver.net" and it ends up in spam at the customer side. Is there a way to make this a server address that is not flagged as spam? If so, what is the setting on the hosting side? I would think several godaddy hosting sites face the same issue. Any solution would be appreciated.

 

Re: Email goes to SPAM box

Hi Heather

 

I am having the same problem with my emails going into SPAM folders of our clients. My business partner's too.

 

Our website is www.superfolkfilms.com

 

Please advise.

 

Thanks

Re: Email goes to SPAM box

I have started having the same issue.

 

On one domain all outgoing emails to free services like hotmail, gmail, yahoo etc are ending up in spam. Also on this domain emails in mid-thread started going to spam both to my client and her reply to me!

 

On another domain it only seems to be a problem when sending to hotmail.

 

 

It doesn't seem to matter if there is an attachment, a link or if it's just a plain text message.

 

I've been with GD for almost ten years and this has only just started happening to me - although I can see from this thread that others have been affected for a few years.

 

Is there a solution???

 

Re: Email goes to SPAM box

Same problem here. Important email keeps landing on spam/junk folder.

Re: Email goes to SPAM box

Where you using a personal email address?  Or a generic one? (like info@  or sales@ )

Re: Email goes to SPAM box

A personal one.

New

Re: Email goes to SPAM box

Go to DNS Management page for your domain.

There should be a list of DNS 'records' with an 'ADD' at the bottom.

Click on it and add a TXT type record with Host as '@' (without quotes) and Value as

'v=spf1 mx include:secureserver.net -all' (ofcourse without quotes).

 

After this, it should be fixed (atleast mine got fixed).

Employee
Employee
Solution

Re: Email goes to SPAM box

Hi @SaktiDownerThank you for being a part of GoDaddy Community! 

 

To provide the best solution, a few additional details are needed. If you are using email service with GoDaddy (Workspace or Office35), the way in which you are sending these emails, how you've obtained the contacts for the recipients on these emails and the message's content can affect the message being delivered into SPAM.   

 

If you are using your GoDaddy email with an Email Marketing Service to send out mass emails to many recipients, there may be an additional DNS setting called an SPF record that can resolve the issue. Contact your Email Marketing provider (IE, GoDaddy, Mail Chimp, Constant Contact, etc.) for this setting and enter into your domain's DNS. Here's some more information on SPF records:  

https://www.godaddy.com/help/what-is-an-spf-record-24605  

 

*GoDaddy's SPF records are: 

  • Workspace: v=spf1 mx include:secureserver.net -all
  • Office365: v=spf1 a mx ptr include:secureserver.net ~all
  • cPanel: v=spf1 include:spf.protection.outlook.com -all

 

Also, you can use the link below to avoid spam filters based on the email content and recipient list as well as take a look at the CAN-SPAM Act guidelines.  

https://www.godaddy.com/help/avoiding-email-inbox-spam-filters-15820  

https://www.godaddy.com/help/can-spam-act-guidelines-4599 

 

Since there are various reasons why a message is recognized as SPAM, it's best to contact our 24/7 support team so we can access your account, see specifically how you use your email and assist you further. Please note as well that if you are using any other email provider other than GoDaddy, you will want to contact their support for further assistance.  

 

Hope this helps! 

Ashley M. - GoDaddy | Community Moderator
24/7 Support Available at 480-505-8877