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Email goes to SPAM box

Hi All,

 

I got few feedback from some employee (mostly from Sales division) that their email to our customer goes to the SPAM box on our customer's side.

 

Any advice?

1 ACCEPTED SOLUTION
Employee

Hi @SaktiDownerThank you for being a part of GoDaddy Community! 

 

To provide the best solution, a few additional details are needed. If you are using email service with GoDaddy (Workspace or Office35), the way in which you are sending these emails, how you've obtained the contacts for the recipients on these emails and the message's content can affect the message being delivered into SPAM.   

 

If you are using your GoDaddy email with an Email Marketing Service to send out mass emails to many recipients, there may be an additional DNS setting called an SPF record that can resolve the issue. Contact your Email Marketing provider (IE, GoDaddy, Mail Chimp, Constant Contact, etc.) for this setting and enter into your domain's DNS. Here's some more information on SPF records:  

https://www.godaddy.com/help/what-is-an-spf-record-24605  

 

*GoDaddy's SPF records are: 

  • Workspace: v=spf1 mx include:secureserver.net -all
  • Office365: v=spf1 a mx ptr include:secureserver.net ~all
  • cPanel: v=spf1 include:spf.protection.outlook.com -all

 

Also, you can use the link below to avoid spam filters based on the email content and recipient list as well as take a look at the CAN-SPAM Act guidelines.  

https://www.godaddy.com/help/avoiding-email-inbox-spam-filters-15820  

https://www.godaddy.com/help/can-spam-act-guidelines-4599 

 

Since there are various reasons why a message is recognized as SPAM, it's best to contact our 24/7 support team so we can access your account, see specifically how you use your email and assist you further. Please note as well that if you are using any other email provider other than GoDaddy, you will want to contact their support for further assistance.  

 

Hope this helps! 

Ashley M. - GoDaddy | Community Moderator
24/7 Support Available at 480-505-8877

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42 REPLIES 42
Employee

Hi there @SaktiDowner!

 

Welcome to the community! I'm sorry to hear you're having trouble with your outgoing messages. My suggestion would be to remove any links and images from the emails to see if the messages go through properly. If the problem persists, reach out to our support team to have them look over one of the emails with you and determine the problem.

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Hi Heather,

 

I am also facing the same issue.

My emails are ending up in spam Folder in the other end.

Website: jobs-tree.com

I am using google email service.

 

Regards

Umesh

HI Heather, 

 

My emails of the domain bsiestates.com always go to spam in every mailbox - gmail, mail.ru, nic.ru, yahoo etc... We have contacted your help service and there is no help at all except that someone from your side updated some server settings and this happened.  I am losing a lot of business everyday because of it in Moscow, London and Kiev.

Honestly, I can not believe I paid for your product. 

 

 

Where you using a personal email address?  Or a generic one? (like info@  or sales@ )

A personal one.

Go to DNS Management page for your domain.

There should be a list of DNS 'records' with an 'ADD' at the bottom.

Click on it and add a TXT type record with Host as '@' (without quotes) and Value as

'v=spf1 mx include:secureserver.net -all' (ofcourse without quotes).

 

After this, it should be fixed (atleast mine got fixed).

Hello there,

Same applies to us. Our e-mails are not reaching the clients. It is going to spam.

 

 

We are, and have been, experiencing this same problem for a few months now. It is affecting business because it makes communicating with clients harder than necessary. Is there a definitive answer or fix?

Support team is really non technical and non professional. They behave like they are always right, however mostly they people are wrong. 

Godaddy has the worst Technical staff to support. and even they believe in re-engineering. 

The team behave like the CEO of Godaddy, very much like son/ daughter of many fathers.

Hi Heather

 

I am having the same problem with my emails going into SPAM folders of our clients. My business partner's too.

 

Our website is www.superfolkfilms.com

 

Please advise.

 

Thanks

I have started having the same issue.

 

On one domain all outgoing emails to free services like hotmail, gmail, yahoo etc are ending up in spam. Also on this domain emails in mid-thread started going to spam both to my client and her reply to me!

 

On another domain it only seems to be a problem when sending to hotmail.

 

 

It doesn't seem to matter if there is an attachment, a link or if it's just a plain text message.

 

I've been with GD for almost ten years and this has only just started happening to me - although I can see from this thread that others have been affected for a few years.

 

Is there a solution???

 

Former Employee

@SaktiDowner - to help you figure out why email is winding up in spam folders, can you answer a few questions. What email service are you and your employees using to send the email (e.g., Workspace, O365, email from within a hosting account, email marketing application)? And how do your employees get the emails of the people to whom they are sending the messages?

@saldrich,

 

In my case, I am using Microsoft Office in my system and SMTP/POP3 is google one as the email IDs are created using Google service.

 

Regards

Umesh

Hello, I am using PHP mail function to send account creation verification e-mail. This is going to *SPAM* on my GMAIL account! I am trying to create a professional product with a massive user-base, this will be a death blow to my business unless we can get the e-mails spamming from a clean server.

 

"Why is this message in Spam? We've found that lots of messages from p3nlhg221.shr.prod.phx3.secureserver.net are spam."

 

How can we fix this? ALSO, need 15-20 GB storage total. We're looking for clean hosting not with a bunch of spam bots, also the e-mails are having a 10+ second delay when sent? Thanks for any help and keep fighting the good fight. I enjoy GoDaddy hosting and domain service, thank you! 

Hey @nraptis

 

Welcome to the community! Smiley Happy

 

That is a very unfortunate situation where we're going to have a limited amount of control over. Have you tried reaching out to Gmail to confirm if there is something within the messages you are generating that is specifically flagging them?

 

You mentioned in your title "email w/ links" were flagged. What about without the link?

 

Perhaps there is another member who has encountered a similar scenario with outgoing messages they were sending from their hosting account that could share some more insight or tips to have the messages cleared for delivery without further filtering from Gmail?

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

From gmail:

 

"Why is this message in Spam? We've found that lots of messages from p3nlhg255.shr.prod.phx3.secureserver.net are spam.  Learn more"

 

This also gets flagged as spam by Yahoo! mail.

 

Can by hosting be migrated to a whitelisted / less flagged server?

 

I am sending e-mails as account sign-up verification for a mobile app, very light weight.

 

Hi there,

 

I've been using this for ages but suddenly all the submissions from my website are going to GMAIL spam.

 

The reason:

We've found that lots of messages from p3nlhg221.shr.prod.phx3.secureserver.net are spam

 

I've been marking them NOT SPAM but still they'd just land in the spam box. There is one weblink in the signature. Is there a solution?

 

i am having the same issue and i am losing a lot of clients, i am using Workspace 

 

Pls do something this is horrible 

 

Website : - http://www.LinkYou.Academy/

Google automatically flags all email from GoDaddy since GoDaddy does not provide it's users with DKIM on the workspace email service. This is a method of verifiy the email came from the true source. Microsoft and Google has implemented this in their system. Until GoDaddy offers us DKIM your emails will continue to go to SPAM, as google can not verify the email came from the true sender without it.

Thank you. That makes sense!

I found Postmarkapp.com have a solution for this - do you recommend anyone else?