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    jonnyacidseed
    New
    ‎02-23-2020 12:29 PM
    ‎02-23-2020 12:29 PM

    Email error SMTP

    I have set up my new domain and have added the email to my Thunderbird email program.

    I can send emails out of my new email address, but when I send mail to the new address, get this message - "Please turn on SMTP Authentication in your mail client. nsstlmta25p.bpe.bigpond.com [203.38.21.25]:40171 is not permitted to relay through this server without authentication." 

    What can I try to do to fix this - in layman's terms thanks 😉

     

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    PL281
    Super User III
    Super User III
    In response to jonnyacidseed
    ‎02-23-2020 03:28 PM
    ‎02-23-2020 03:28 PM

    @jonnyacidseed

    First you should set up a cname for mail pointed to @ and then add a Mx record for @ pointed to mail.yourdomain.com
    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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    View solution in original post

    4 REPLIES 4
    PL281
    Super User III
    Super User III
    ‎02-23-2020 01:48 PM
    ‎02-23-2020 01:48 PM

    @jonnyacidseed 

    What is your domain and have you setup the MX records?

     

    What/where is your email hosted, cPanel - Office 365 - Somewhere else??

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

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    jonnyacidseed
    New
    In response to PL281
    ‎02-23-2020 03:22 PM
    ‎02-23-2020 03:22 PM

    My domain is ventureyewear.com.au

    Email hosted on cPanel

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    PL281
    Super User III
    Super User III
    In response to jonnyacidseed
    ‎02-23-2020 03:28 PM
    ‎02-23-2020 03:28 PM

    @jonnyacidseed

    First you should set up a cname for mail pointed to @ and then add a Mx record for @ pointed to mail.yourdomain.com
    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post

    jonnyacidseed
    New
    In response to PL281
    ‎02-23-2020 07:39 PM
    ‎02-23-2020 07:39 PM

    Thanks for reply. Not sure why, but getting error messages now when I try to do any update to DNS

    "There was an error processing your request. Please try again. If this issue continues, contact support."

    I better contact support to move on...

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