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Disappearing emails?!?

Lately (withing the last 3 -4 months) I'll see an email come in to my inbox or get a notification on my phone, but then it disappears. I mean literally gone. It happens on my MacBook as well as my iPhone. I can open my mail client and watch it go from the top of my messages to gone. Is anyone having the issues? My email is due to expire in January and if I can't get it fixed I'll be forced to move my email someplace else.
35 REPLIES 35
New

Re: Disappearing emails?!?

this is happening to us too. We have lost so many folders with the transfer. Have you had any response on this?

Re: Disappearing emails?!?

None other than yours. I downloaded Outlook for iOS to see if it's the Apple Mail app issue but it happened with Outlook this morning. That tells me it a server side issue.
New

Re: Disappearing emails?!?

I have emails randomly disappear too.  It's happened about four times int he last month.  I wondered if maybe I deleted them by accident, but they are not in my trash folder either.  

Re: Disappearing emails?!?

It's not you. I have literally watched them disappear from my inbox. I have witnessed probably 4-6 disappear but I know that others have vanished as well.
Moderator
Moderator

Re: Disappearing emails?!?

Hey @jlb2112@Deb1@claire,

 

Have any of you reached out to our live support to help review the email addresses where the messages have suddenly disappeared? It almost sounds like the messages were either recalled from the sender or could have been removed by mistake if the account was being accessed from multiple email clients at the same time. It might also just be a simple syncing issue which are support team should be able to quickly correct. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Re: Disappearing emails?!?

Recalled by sender or removed by mistake? Really? Did you not read above where I said I can literally watch them disappear? Ill contact support but was looking for a resolution here.

Re: Disappearing emails?!?

We have been experiencing this issue with our email accounts. Just as jib2112 explained. Did anyone find a solution to this issue? Godaddy online support is offline much of the time they should have addressed this issue publicly in one of the threads other than assuming that we can easily get help for this over their online chat.

Re: Disappearing emails?!?

We have also been having this problem for the last few months, I would say I loss from my email client (Apple Mail) an email a day If I look at the email server with the Web Client the email is in the In-Box and once in a while the'll reappear in the Mac Mail Client , If anyone find's an answer to this problem please post.

New

Re: Disappearing emails?!?

I'm having this problem as well - I'm losing important emails from clients, right inside Webmail. I'll call GoDaddy about this and post anything I find out here.

New

Re: Disappearing emails?!?

Same thing here... disappearing emails -- some immediately, some over time.

Re: Disappearing emails?!?

I am experiencing disappearing items from my inbox as well. This includes test messages I send myself from a Gmail account: the email shows as unread on arrival; I click on and read the message; when I return to the inbox the message is not there. It has not moved to trash or any subfolder. When I do a text search for the content of the test message, the system does find the message, so they must be in the system somewhere. But the most-recent Inbox message goes all the way back to 02/28/17 for me.

Re: Disappearing emails?!?

Did anyone ever receive a fix to this? Its happening to me and GD support has no clue?

Re: Disappearing emails?!?

Today I watched an e-mail disappear from my Outlook "Sent items" folder. Never came back.  See my post: https://www.godaddy.com/community/Managing-Email/Recently-sent-email-disappears-from-Outlook-quot-Se...

Re: Disappearing emails?!?

HUM,

 

Getting the same errors.  Not many emails were in my in box but they have all disappeared.

Re: Disappearing emails?!?

This problem started about 6 months ago for us.  It seemed to get better at one point and now it is getting worse again.  We have one account set up as an IMAP account.  We use a desktop, a macbook pro, an iPhone, and an iPad to access the email account.  Randomly emails will disappear from the inbox HOWEVER, the remain on the GoDaddy server because I can see them using webmail.  Sometimes it happens when I delete one and before my cursor even gets to the next one, the email disappears.  Sometimes I am reading the email and it disappears.  I was on the help desk for nearly an hour. They say it might have something to do with the size of my inbox.  I've heard that before...but fair enough, I have emails from 3 years ago still in my inbox.  So I will clean that up.  They also said I might need to rebuild my mailbox.  Haven't done either yet, so nothing to share.  

 

BTW, we run Mavericks on one computer and Sierra on the other.

 

Has anyone figured this out?

well. Re: Disappearing emails?!?

I thought I was crazy; I have had this happen as well.  I usually discover it when I go back and do a search for an e-mail and it is NOWHERE.  And it was there before; I absolutely know it was.  And it will not be there when I search.  I own a business and can't really change horses in the middle of the stream, but this needs to be fixed. 

Re: well. Re: Disappearing emails?!?

I have been noticing it for months.  I thought it was a Thunderbird thing.  I leave them on the server until a manually delete the a couple times a week.  But this morning they even disappeared form the server after being downloaded to my phone and computer.

Re: Disappearing emails?!?

I did call Godaddy Support, the issue has been resolved by, changed POP to IMAP on the cell phone device. so now email are not Disappearing. 🙂 

Highlighted

Re: Disappearing emails?!?

I am having the same issue and even losing emails that I have put in the Archive sub-folders. What is the answer? 

Re: Disappearing emails?!?

ive seen alot of complaints about
outlook mail not remaining in the inbox, but i haven't seen any solutions.
New

Re: Disappearing emails?!?

Just FYI I called support about this and they responded by claiming they've never heard of this happening on their server. It is not an iphone issue as I've seen it happening directly on workspace. Emails hit inbox then disappear right before my eyes. And oddly its only with some emails not all. I've tried narrowing down to specifics but they are random. I've also tried fwd email doesn't work. I don't have POP set up. I have imap set up. Still happening. 

Re: Disappearing emails?!?

I have been experiencing email disappearing on me and have had this problem for at least a year.  I switched to GoDaddy back in 2011 and then switched from POP to IMAP to try and resolve some issues. I have had nothing but problems with their email service. I continue to fight with my email service and the most frustrating thing is my email disappearing. I notice it mostly when I try and move emails from my inbox to a subfolder. Sometimes they move and sometimes they do not. When they do not move, they simply disappear for ever. I run a small business and I can not keep thousands upon thousands of emails in my inbox an I can;t afford to lose emails. I have literally lost thousands of emails.  I need to keep them organized in subfolders for further reference. But, GoDaddy email service  is not working for me. I've about had it with GoDaddy's service.  I'm just going to have to move all my stuff (domains, web service, email) to another provider...

Re: Disappearing emails?!?

I haven't noticed any disappearing for a few months now.

 

But when I did it was always from my inbox in thunderbird and usually right before my eyes as I hovered over moving to the next message.  Happened quite a few times.  Usually disappeared on the server also.  Not sure if I lost emails from other folders.

 

Maybe there is hope.

Re: Disappearing emails?!?

I've had this issue too and it's driving me crazy. I have spoken at length to GD Support who flatly refuse to accept that there is any kind of issue. I have asked my issue to be escalated and been told that it can't be as there's no point.

 

I have seen emails come and - before my very eyes - simply disappear. They are not in any folder; not in the trash; not in junk. I have checked on the email tracker utility in exchange (which support didn't even know existed) and the message is there and tracker tells me that it was deleted.

 

I also have a screed grab from a client who got a bounce back saying that his email to me had been deleted unread. The headers show that it was deleted les than three seconds after having been sent and I was in bed asleep at the time.

 

I have no rules set up.

 

I too will leave Go Daddy and I strongly advise others to do the same, not because of the issue per se but because they are flatly denying to even try to address the issue.

New

Re: Disappearing emails?!?

It happened to me, to a privileged legal settlement letter sent to me in a time-sensitive settlement negotiation. I just spent 66 minutes on the telephone with GoDaddy support, and they have zero solutions at all, avowedly. The recommendation was to go to Exchange (through them). This recommendation does not solve my problem. This is not acceptable and is, in fact, untenable. It's worse than a similar disappearing-e-mail problem I and others experienced: deletion of all messages in the sent-mail folder dated prior to May 2015 at some point last year -- a problem that happened nationally and caused a lot of problems for other users I found. 

Re: Disappearing emails?!?

Hello, do you guys use Mac?

 

This is happening to me too and GoDaddy customer service is horrible!

Re: Disappearing emails?!?

Yes - using iMacs, iPad and iPhone.  GoDaddy absolved themselves of any and all responsibility and did nothing to try to help me. They more or less told me it wasn't happening. 

Re: Disappearing emails?!?

They just told me the same 😞 This Sucks

Re: Disappearing emails?!?

Yeh I use all Macs. I switched email providers (GoDaddy recommendation) to GSuite and never had a problem. It’s a GoDaddy issue.

Re: Disappearing emails?!?

Thanks!!!

Re: Disappearing emails?!?

I'm thinking this is the dirty little secret about GoDaddy...we have had this happen multiple times and support is of no help, yet they know.   Even today I looked and had only 251 emails onlineand in oultook that must have been well over 5000.  WOW.  WTF GoDaddy!

Re: Disappearing emails?!?

Is your domain hosted at GoDaddy ? If so I'm seeing the exact same thing.  Any mail that goes between two emails on the same GoDaddy domain briefly shows up on the other end, then magically disappears. The event that seems to cause the disappearance is either the Mac mail client or Exchange connecting to the GoDaddy server.

New

Re: Disappearing emails?!?

I have just discovered that my business emails are disappearing from my MacBook but remain on my iPad. Checking the webmail on GoDaddy reveals that the emails are not on their server. So I have lost valuable information. I have to forward email from iPad back to MacBook using gmail so that they won't disappear. 

 

Janet

New

Re: Disappearing emails?!?

i occasionally had one email or so, called godaddy and they sold me on IMAP, so $600 later all is fine until this morning all emails are lost from past 7 years! BOOM

Employee
Employee
Solution

Re: Disappearing emails?!?

Hi @jlb2112, Thanks for being a part of GoDaddy Community!

 

There are a few different reasons why messages sent to your inbox disappear after delivery. This can commonly happen if you have your email account setup on any email clients (your devices, Outlook, Apple Mail, etc). To be sure, check your webmail with the links below to see if you can find the messages there. If you can, your email clients may be the source of the issue. 

 

Workspace Webmail Login

Office365 Email Login

 

When checking the settings of your email clients, make sure your filter for your inbox is set to 'Unread.' This would cause an email in your inbox to no longer show after it's been delivered and read. If you've checked your filters and it's set to 'All,' you will want to see if you have any forwarding setup with this email.

 

If you have your GoDaddy email set to forward to another address, and not deliver a copy to the inbox, the message will make an appearance into the inbox briefly before redirecting itself to the destination email it's forwarding to.

 

Check For Forwarding

 

If this is not the case, make sure you have no rules set (commonly in Outlook) to redirect messages to another folder or policies to delete messages after a certain time period in a specific folder. If you do find any rules that you did not set yourself, please contact support immediately as this may be an indicator of a potential compromise. 

 

If none of these solutions apply, you may be setup on a "POP" account which may be causing your emails not to sync with your webmail. To upgrade to IMAP and Exchange plans, please call our 24/7 support team to assist you.

 

 

 

 

Ashley M. - GoDaddy | Community Moderator
24/7 Support Available at 480-505-8877