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Cannot send email from my wordpress website to my workspace email

I am not able to send email from my wordpress website to my workspace email using smtp option.

I am using the wp-mail smtp plugin, which I have been using from years to configure website emails and it works like charm.


But this one being the workspace email, its not working out at all. I have entered all the smtp details correctly and have even added 2 MX entry records as below :
0    smtp.secureserver.net
10    mailstore1.secureserver.net


But despite that, I get smtp connect failed error.

The SMTP debugging output is shown below:

2017-08-15 08:22:50    Connection: opening to smtpout.asia.secureserver.net:25, timeout=300, options=array (
                                         )
2017-08-15 08:22:51    Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): unable to connect to smtpout.asia.secureserver.net:25 (Connection refused)
2017-08-15 08:22:51    SMTP ERROR: Failed to connect to server: Connection refused (111)
2017-08-15 08:22:51    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting


Please assist me on this. Thanks!

7 REPLIES 7
Helper VI
Helper VI

Re: Cannot send email from my wordpress website to my workspace email

Hi @JohnHosey, what plan is your WordPress site on?

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Re: Cannot send email from my wordpress website to my workspace email

I am using this plan : Ultimate Linux Hosting with cPanel

 

is that what you asked for.. ?

Helper VI
Helper VI

Re: Cannot send email from my wordpress website to my workspace email

@JohnHosey yes, that was what I asked for.

Can you post your domain name or your DNS records?

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And if I solved your issue, mark it as solution 😄

Re: Cannot send email from my wordpress website to my workspace email

Please find below the detail of my DNS

the domain name is boobcash.com.au

 

TypeNameValueTTLActions
A@23.229.185.184600 secondsEdit
Aadmin23.229.185.184600 secondsEdit
Amail23.229.185.184600 secondsEdit
CNAMEcpanel@1 HourEdit
CNAMEemailemail.secureserver.net1 HourEdit
CNAMEftp@1 HourEdit
CNAMEwebdisk@1 HourEdit
CNAMEwebdisk.admin@1 HourEdit
CNAMEwhm@1 HourEdit
CNAMEwww@1 HourEdit
CNAMEwww.admin@1 HourEdit
CNAME_domainconnect_domainconnect.gd.domaincontrol.com1 HourEdit
MX@mailstore1.asia.secureserver.net (Priority: 10)1 HourEdit
MX@smtp.asia.secureserver.net (Priority: 0)1 HourEdit
SRV_autodiscover._tcp.@0 0 443 autodiscover.secureserver.net1 HourEdit
NS@pdns07.domaincontrol.com1 Hour 
NS@pdns08.domaincontrol.com1 Hour 
Helper VI
Helper VI

Re: Cannot send email from my wordpress website to my workspace email

@JohnHosey can you try with these instead?

 

MX@mailstore1.secureserver.net (Priority: 10)1 Hour
MX@smtp.secureserver.net (Priority: 0)1 Hour
TXT@v=spf1 a mx ptr include:secureserver.net ~all1 Hour
TXTadminv=spf1 a mx ptr include:secureserver.net ~all1 Hour

 

Hope it helps!

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And if I solved your issue, mark it as solution 😄

Re: Cannot send email from my wordpress website to my workspace email

Thanks for your reply @jpablo 

 

I have edited the two existing MX records by taking the asia out as you advised and added two additional TXT records.

 

Do you have any idea, on how much time will it take for changes to take place.. ?

 

Thanks

Helper VI
Helper VI

Re: Cannot send email from my wordpress website to my workspace email

@JohnHosey DNS propagation can take up to 48 hours to take effect. However, it probably gets propagated faster than that.

 

Can you post your domain?

 

 

If you find my replies helpful, give me a like or kudo 🙂
And if I solved your issue, mark it as solution 😄