Cannot receive email after renew

[mhelp123]

Hello,
My email and windows hosting expired, so i renewed the email only without the windows hosting , now i can send emails but i cannot receive any email.

in this link click here 

it is stated that i can purchase email(renew) without the hosting so what is the problem?
Any help ?

[PL281 · Accepted solution]

@mhelp123 

What is your domain - it's possible that when the hosting expired that the DNS was updated and no longer pointed to the correct MX records for your email.

When you say you renewed the email - is this WorkSpace email or Office 365?

[PL281 · Accepted solution]

@mhelp123 

What is your domain - it's possible that when the hosting expired that the DNS was updated and no longer pointed to the correct MX records for your email.

When you say you renewed the email - is this WorkSpace email or Office 365?

[mhelp123]

the domain(.com domain) and windows hosting is expired.
Office 365 email.
if i should renew the domain how to renew it separately without windows hosting

any help is appreciated.

[PL281]

@mhelp123 

So you what you should have active in your account is your domain and office 365 

We need to check the domain settings to confirm what the MX record is to see if it is pointed to Office 365 or not

[mhelp123]

when i opened the manage emails i noticed this message
myeamil@example.com can't receive mail yet.

when i clicked it asked me to point to the domain with the following steps
----

1. Log in to your domain's Account Manager.
2. Next to Domains, click Manage.
3. On the domain you want to update, click  (Settings), and select Manage DNS.
   

    Note: If you have more than 6 domains in your account, just click the domain name you want to update.

4. At the bottom of the Records section, you can add your new records.

-----


so i think i have to renew the domain name to be able to configure it (to access domain's Account Manager).

?

[PL281 · Accepted solution]

@mhelp123 

Yes, if your domain expired as well as your other services you need to renew the domain as well

[mhelp123]

ok, thank you.