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CPanel email returned for Spam or Virus

This error randomly showed up for the first time today and then continued. Can you tell me what this is about and help me fix it?

 

Here is the entire message returned in the email:

 

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  janebowlinburt@gmail.com
    host a2nlsmtpcp-v01.shr.prod.iad2.secureserver.net [198.71.232.0]
    SMTP error from remote mail server after end of data:
    552 5.2.0 teu7fszia9lJA :: CPANEL :: Message rejected for spam or virus content ::
    Please include this entire message when contacting support ::
    v=2.1 cv=V4HdqbTi c=1 sm=1 tr=0 p=K1kw8uSSAAAA:8 a=A00hFNSpTKMqhcIrnMY45w==:117 a=6lglxZeXZjexFcxutwEepw==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=dapMudl6Dx4A:10 a=TZb1taSUAAAA:8 a=s0Z9Zkv4AAAA:8 a=pGLkceISAAAA:8 a=1EDzJJRFfy-AfKT7hKAA:9 a=6ptzpN5Ep7isew3Q:21 a=lRqpmz8PPILUgteP:21 a=CjuIK1q_8ugA:10 a=HNNUx-wkACwA:10 a=zmc7juhh9BZdTUxJUHkA:9 a=-bzod_Wdl9SNDGjU:21 a=SEaubvazEGdurTbb:21 a=Uhtzt9rGTCM7c92i:21 a=_W_S_7VecoQA:10 a=bCqNP8x-wqhX6B88gPWZ:22 a=8_c9wg7xkVPgPw6foSfT:22 ::
    100.00
  totalpackageadvertising@gmail.com
    host a2nlsmtpcp-v01.shr.prod.iad2.secureserver.net [198.71.232.0]
    SMTP error from remote mail server after end of data:
    552 5.2.0 teu7fszia9lJA :: CPANEL :: Message rejected for spam or virus content ::
    Please include this entire message when contacting support ::
    v=2.1 cv=V4HdqbTi c=1 sm=1 tr=0 p=K1kw8uSSAAAA:8 a=A00hFNSpTKMqhcIrnMY45w==:117 a=6lglxZeXZjexFcxutwEepw==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=dapMudl6Dx4A:10 a=TZb1taSUAAAA:8 a=s0Z9Zkv4AAAA:8 a=pGLkceISAAAA:8 a=1EDzJJRFfy-AfKT7hKAA:9 a=6ptzpN5Ep7isew3Q:21 a=lRqpmz8PPILUgteP:21 a=CjuIK1q_8ugA:10 a=HNNUx-wkACwA:10 a=zmc7juhh9BZdTUxJUHkA:9 a=-bzod_Wdl9SNDGjU:21 a=SEaubvazEGdurTbb:21 a=Uhtzt9rGTCM7c92i:21 a=_W_S_7VecoQA:10 a=bCqNP8x-wqhX6B88gPWZ:22 a=8_c9wg7xkVPgPw6foSfT:22 ::
    100.00
  info@totalpackageadvertising.com
    host a2nlsmtpcp-v01.shr.prod.iad2.secureserver.net [198.71.232.0]
    SMTP error from remote mail server after end of data:
    552 5.2.0 teu7fh68XVyms :: CPANEL :: Message rejected for spam or virus content ::
    Please include this entire message when contacting support ::
    v=2.1 cv=F6P3DvVN c=1 sm=1 tr=0 p=K1kw8uSSAAAA:8 a=A00hFNSpTKMqhcIrnMY45w==:117 a=6lglxZeXZjexFcxutwEepw==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=dapMudl6Dx4A:10 a=TZb1taSUAAAA:8 a=s0Z9Zkv4AAAA:8 a=pGLkceISAAAA:8 a=1EDzJJRFfy-AfKT7hKAA:9 a=6ptzpN5Ep7isew3Q:21 a=lRqpmz8PPILUgteP:21 a=CjuIK1q_8ugA:10 a=HNNUx-wkACwA:10 a=zmc7juhh9BZdTUxJUHkA:9 a=-bzod_Wdl9SNDGjU:21 a=SEaubvazEGdurTbb:21 a=Uhtzt9rGTCM7c92i:21 a=_W_S_7VecoQA:10 a=bCqNP8x-wqhX6B88gPWZ:22 a=8_c9wg7xkVPgPw6foSfT:22 ::
    100.00

1 REPLY 1
Moderator
Moderator
Solution

Re: CPanel email returned for Spam or Virus

Hi @healingclinic,

Based on the bounceback error, it appears like the issue is with your message content. I recommend getting a copy of the original message you sent that caused the rejection as well as the rejection notice itself and then reaching out to our support team. The best way to get this corrected is to gather some examples of messages that have been blocked, then go to https://checkspam.secureserver.net/

KayJay - GoDaddy | Community Moderator
24/7 support available at x.co/247support