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Server IP address could not be found

Hi guys, 




For a few days my domain stopped working for unknown reason. I tried everything  on the forum, nothing worked.


I have another domain with ionos and it works great, no issues. (


The www record is a heroku app.



Super User II
Super User II

Re: Server IP address could not be found





Zulfiqar Anees | Founder/CEO at FastTech Media, TechMag, and ZulWeb | GoDaddy Pro.
Community Manager
Community Manager

Re: Server IP address could not be found

Hi @MihaiZhao. Thanks for being part of GoDaddy Community! I'm not seeing any nameservers reported for your domain. Per its WHOIS information, it seems like you're pointing the domain to the following nameservers:


However, when you query those nameservers, they do not have DNS information for your domain. I'd say either these are not the correct nameservers to manage your DNS or there's something wrong with the zone file for your domain. Take a look at the instructions here to make sure you're using the right nameservers. If you are, you'll want to contact our customer care team so they can take a closer look. 


JesseW - GoDaddy | Community Manager | 24/7 support available at | Remember to choose a solution and give kudos.