If you haven't already, I'd recommend testing access from a different browser to see if you're able to get into the account that way. If you're able to duplicate the error from more than one browser, please contact our live support teams so we can run some connection tests with you. Thanks.
I have tested in Chrome, Safari, and Mozilla. The button doesn't work and now my website seems down too.
I would really appreciate some help.
Have you managed to reach out to our live support for further assistance on this matter? As previously mentioned, if the issues are persisting across multiple browsers then our live support team via phone or chat would be the best options to help out.
Because this is an open discussion forum, no one else in the community will have direct access to your account to review what is causing this to happen.