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Error in cart when trying to renew a domain

Hi,  

 

I needs some help: I found that I can not renew my domain, when i want to renew my domain manually, and then godaddy notify me:

 

Some Items Could Not Be Added To Your Cart

We were unable to process the following product renewal.

 

The domain name is: biocad.cloud 

 

屏幕快照 2019-01-04 下午10.37.29.png

 

 

 

1 ACCEPTED SOLUTION
Super User II

Hey there @xieguigang,

 

I couldn't find anything about renewal limitations with that particular gTLD. It sounds like you may be having a glitch of some sort. I'd call in and try to renew it with an agent to see if that's possible.



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* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

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please be sure to come back and click accept for the solution

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1 REPLY 1
Super User II

Hey there @xieguigang,

 

I couldn't find anything about renewal limitations with that particular gTLD. It sounds like you may be having a glitch of some sort. I'd call in and try to renew it with an agent to see if that's possible.



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community


View solution in original post