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Can't find my Godaddy Domain

Hello,

 

I logged in to my account to upload my SSL generated certificate but i cant find my domain and cpanel , telling me to purchase another domain, it redirected me to Godaddy domain management, but I can't find my domain there. It shows that I don't have hosting plan nor do I have a domain!. please really need this to be resolved and upload my ssl certificates .Thanks

5 REPLIES 5
Super User III
Super User III

Re: Can't find my Godaddy Domain

@folay101 

 

Which GoDaddy server are you trying to upload this to cPanel / VPS / Managed WordPress??



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
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Re: Can't find my Godaddy Domain/?isc=gdcommment

My hosting and domain is from godaddy but am using wordpress
Moderator
Moderator

Re: Can't find my Godaddy Domain/?isc=gdcommment

Hi @folay101,

 

It sounds as though you may be entering the wrong account. Check your emailed receipt for the purchase of your domain and hosting. The customer number where you'll find those products will be in the upper right area of the receipt. If you have accidentally created a second account, our customer support team can merge them together for you for easier management. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

Re: Can't find my Godaddy Domain/?isc=gdcommment/?isc=gdcommment

Hello , Thanks for your reply , here is my order number xxremovedxx , and
here is my customer number xxremovedxx, kindly help rectify this because i
did't make any other purchase. Thanks


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Super User III
Super User III

Re: Can't find my Godaddy Domain/?isc=gdcommment/?isc=gdcommment

@folay101 

 

I sent you a direct message. For this issue you may have to call GoDaddy directly as it maybe an account issue. Please reply to the direct message and I will see if I can help you out.



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community