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CNAME Help please

I am trying to create a CNAME to publish from Wishpond to my domain 

Screenshot 2019-08-24 at 10.12.35 AM.png

 

 

I continue to get the "unexpected error occurred"

Can you please tell me what I am doing wrong?

Thank you

 

4 REPLIES 4
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Super User III Super User III
Super User III

Re: CNAME Help please

Try clearing your cache and/or using a different browser.  If that does not work contact support with your user ID and PIN handy.

Re: CNAME Help please

Thanks but neither of these actions deal with the issue I am having - it is still coming up as an unexpected error has occurred

Super User III Super User III
Super User III

Re: CNAME Help please

If you're unable to resolve this on your end contact support so they can take a look.

https://www.godaddy.com/help/contact-us

Community Manager
Community Manager
Solution

Re: CNAME Help please

Hi @michlz24. In addition to what @Nate said, I'd also make sure you don't have an A Record entry for www in your DNS settings. You can't have both a CNAME and A Record for www for your domain.

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.