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    gd-system-plugin causing site to fail ... cant log in

    my site has been surprisingly smooth and fast the past 3-4 days and then around 7pm tonight out of nowhere another issue arises.... i cant login at all due to this error:

     

    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/p3pnexwpnas16_data01/13/3717813/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

     

     

    Everything i have researched says this is a godaddy issue and to "contact tech support"... i know how to FTP into my content but I am not sure if that is advised since this plugin causing issues is listed as a "must use plugin"....  PLEASE HELP...site been down for 5 hours and i dont know what to do to fix this.

    24 REPLIES 24
    New

    Re: gd-system-plugin causing site to fail ... cant log in

    I am experiencing the same issue. Managed wordpress is getting crappy lately. Site always down, always getting errors. 

    New

    Re: gd-system-plugin causing site to fail ... cant log in

    I am having the same issue...

    Re: gd-system-plugin causing site to fail ... cant log in

    Same issue here. Estimated 28 minute hold time for tech support.

    New

    Re: gd-system-plugin causing site to fail ... cant log in

    same! any word from tech support yet? ugghhh i have a launch tomorrow!

    Re: gd-system-plugin causing site to fail ... cant log in

    Tech support guy who I just talked to said that it's a known issue on high priority status for them right now. He said that there were a couple of things he could do on his end to make my site work right now, but that once they make the broader fix, I'd need to call back to reset those things. So the other option, which I chose, was just to wait it out. He said it should be just an hour or two. Of course, "should be" being the operative words...

    Re: gd-system-plugin causing site to fail ... cant log in

    Same ! My site is down ! 

    Re: gd-system-plugin causing site to fail ... cant log in

    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/p3pnexwpnas03_data02/05/3004005/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5
    Same problem here. I try to disable all plugins but it doesnt' work

    Re: gd-system-plugin causing site to fail ... cant log in

    Same here!! 

    I can neither visit my website nor enter into the WP-Admin page. What a shame!! And the GoDaddy Help chat is offline.

     

    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/a2pnexwpnas04_data03/16/3518216/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

     

     

     

     

    "I see only the objective. The obstacle must give way" - Napoleon
    New

    Re: gd-system-plugin causing site to fail ... cant log in

    Same

    Re: gd-system-plugin causing site to fail ... cant log in

    Same here http://vippesaro.com I can not access the wp-admin too

     

    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/n3pnexwpnas02_data03/91/3111991/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

    Re: gd-system-plugin causing site to fail ... cant log in

    Actually, your site http://vippesaro.com/ work normally? Have u fix it?

    Re: gd-system-plugin causing site to fail ... cant log in

    Same problem here on two sites:

     

    “Fatal Error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/p3pnexwpnas03_data03/03/3758203/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5 ”.

     

    Has anyone found a solution?

    Re: gd-system-plugin causing site to fail ... cant log in

    Same MF problem here..

     

    Fatal error: Cannot use WPaaS\Plugin as Plugin because the name is already in use in /home/content/p3pnexwpnas02_data01/92/3157092/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

     

    Hope they make this right...

    Re: gd-system-plugin causing site to fail ... cant log in

    Try to rename wp-content/mu-plugins folder.

    My site is working even if I'm missing the GoDaddy plugins on the dashboard.

    They deployed a corrupted version of their plugins.

     

    Nadia

    New

    Re: gd-system-plugin causing site to fail ... cant log in

    Same here!! 

    Re: gd-system-plugin causing site to fail ... cant log in

    Hour or two my ass.... Still down...13 hours later..... Sigh

    Re: gd-system-plugin causing site to fail ... cant log in

    Nadia, I tried renaming the mu-plugins folder and the gd folder..and just got a handful of other similar errors.
    New

    Re: gd-system-plugin causing site to fail ... cant log in

    Just got off a chat with them. It's a known issue and something the WP is pushing down. Supposedly getting an email once resolved. What's weird is that it's only affecting one of my sites.

    Re: gd-system-plugin causing site to fail ... cant log in

    I received the same error:

     

    Fatal error: Call to undefined function WPaaS\Admin\get_user_locale() in /home/content/p3pnexwpnas02_data01/56/2697756/html/wp-content/mu-plugins/gd-system-plugin/includes/admin/class-walkme.php on line 103

     

    Any update about this?

    New

    Re: gd-system-plugin causing site to fail ... cant log in

    My affected site just came back up.

    Re: gd-system-plugin causing site to fail ... cant log in

    No, I just checked and nothing works again... 

    Moderator
    Moderator

    Re: gd-system-plugin causing site to fail ... cant log in

    Hey everyone!

     

    First my apologies for the trouble being encountered. I did confirm there was a known alert regarding a recent plugin update that was causing the specific errors each of you have indicated. We got a fix in process to be rolled out to all affected environments. Unfortunately I don't have specific ETA details, but barring no further issues it should be very soon. I'll try to follow up if I here it's fully in place. 

     

    In the meantime, I notice a temporary fix was mentioned to restore access to the site by renaming the "mu-plugins" to disable it. We do have confirmed reports of this working to restore live access to the affected sites. However, I do want to advise that doing so will also affect SSO access through Gateway. Once the fix is full in place, if you took this action you'll want to reach out to our live support so they can help rebuild your account to fix the SSO login. 

     

    One other important note about the temporary fix; our hosting teams only advise attempting this yourself if no other critical assets (beyond the GD plugin) are in use.

     

    To @jjohnston618, this might be why you're encountering additional errors after renaming it on your end. If you'd like to share the name of your WordPress site you're having trouble with, I can have the additional errors looked at by one of our techs looking into this event. Just be sure to tag me with '@' so I get a notification. Smiley Happy

     

    CG - GoDaddy | Community Moderator
    24/7 support available at x.co/247support
    Highlighted
    Solution

    Re: gd-system-plugin causing site to fail ... cant log in

    @CG,

    Hi.  I will need to speak to my co-worker to confirm the exact details since he assisted with this, but the fix we implemented didnt involve renaming anything.  As you mentioned, i tried renaming folders but had no luck and ran into permission issues.  

     

    My coworker said he simply deleted the PHP file in the root mu-plugins folder.  Site appears to be working after this fix...and he said that when you guys re-install the new working plugin, that this issue should correct itself without further need for support.  I hope this is the case, as we have had bad luck with extended wait times every time we have called in for support 😞

     

    Thanks for the update.

    Re: gd-system-plugin causing site to fail ... cant log in

    I just saw this post and wanted to post to help who I can.  I went through hell and back with this plug in.

    The problem was a virus, it was so bad that I was being threatened to be kicked off Godaddys hosting.

    NO antivirus would solve the problem. I would delete it and it would come right back, changing files and lots of damage.

    I finally found GOTMLS. It did the trick and has kept the problem at bay for several years ( 4 to be exact)

    I just moved my hosting and the new hosting company DELETED this plugin to replace with THERE antivirus and it came back like a devil locked in a bottle  that was just freed. The quarantined files are now not quarantined. That's when I saw this post. GOTMLS is free and he does take donations for any amount. small donation you can use it with the same email on countless sites. Hope that helps someone, meanwhile I will more than likely have to re-load my site, thank goodness I have a back up. moral of story is once you get it taken care of do not remove the quarantine.