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Refund

dear godady

today i found a big problems with you

1-when i try to call your Support and stay over 20 mints on hold and no one answer me

2-you block me to can control my domain  (www.mark-schneider.be) when i try to renew it you site charge me  $12.99 USD  but the renewal not happend so i transfer my domain to company have really support (live chat + tickets+ hotline) and transfer done successfully today .

 

so please check below and refund me ASAP and i want know why u block my domain that have valid till 40 days yet

 

#1297571589

04/22/2018

$12.99 USD

 

waiting for my refund or i can accept voucher to renew another domain name in my godady account 

 

1 ACCEPTED SOLUTION
Community Manager

Hi @mohamedfarrag83,

For refunds, since your request is account specific,you need to contact our customer support team. You can check out our refund policy to review if your product/services may be eligible for a refund with cancellation: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID 

 

Our customer support teams are great at helping you determine if we can help resolve an issue with a product or helping you review your account for cancellation and refund eligibility. By contacting our live support teams they can give you more details to help you with the specific accounts and charges in your account. You can find the best number in your local area by going to https://www.godaddy.com/contact-us.aspx 

 

We’re unable to issue refunds on behalf of customers through Community. 

Rachel

RachelM - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post

1 REPLY 1
Community Manager

Hi @mohamedfarrag83,

For refunds, since your request is account specific,you need to contact our customer support team. You can check out our refund policy to review if your product/services may be eligible for a refund with cancellation: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID 

 

Our customer support teams are great at helping you determine if we can help resolve an issue with a product or helping you review your account for cancellation and refund eligibility. By contacting our live support teams they can give you more details to help you with the specific accounts and charges in your account. You can find the best number in your local area by going to https://www.godaddy.com/contact-us.aspx 

 

We’re unable to issue refunds on behalf of customers through Community. 

Rachel

RachelM - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post